Payments Policy

Payments Policy

Secure payment

HYOfarms India® is proud to use Razor Pay, PayTM, UPI and other online payment systems for fast, easy and efficient secure payments. All major credit cards are accepted.

Cancellation Policy

Order can be canceled till it’s dispatched. You would see an option to cancel within ‘My Orders’ section under the main menu of the website. Then select the item or order you want to cancel. In case you are unable to cancel the order from ‘My Orders’ section, please contact our helpdesk team. An item cannot be cancelled after dispatched of the good/s. After ordering for the good/s, and up to the time of dispatch, the customer can cancel the order online

Time Frame - If you change your mind after placing an order, you can cancel the order (or part of the order) within 07 (Seven) days of the order confirmation, or before it is shipped, whichever is earlier.
(During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge. We strictly adhere to the following Cancellation Fee).
Cancellation fee - A cancellation fee of 5% will be applied on the amount paid by you while processing the refund.

Refund Policy

Amount can be refund only if its ordered and cancelled before dispatch. Refunds will be issued to the original source account provided at the time of purchase. After the refund has been initiated, as per the Returns Policy, the refund amount is expected to reflect in the customer account within 7 Business Days.

Damages & Issues 

please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exception / Non-Returnable Items

certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.