Mail us at support@hyofarmsindia.com or Call us at +917339466688 to change your order information. Please note that after your order is shipped you cannot change any details on your order.
Can I change my order information?
Mail us at support@hyofarmsindia.com or Call us at +91 7339466688 to change your order information. Please note that after your order is shipped you cannot change any details on your order.
Can I change the delivery address?
Mail us at support@hyofarmsindia.com or Call us at +91-7339466688 to change your order information. Please note that after your order is shipped you cannot change any details on your order.
Can I customize the product?
You can email us at support@hyofarmsindia.comor Call us at +91 7339466688, and your order will be placed as per your choice. Please mention preferable colors, sizes, finish and other details.
Can I place an Order over the Phone?
Yes, you can place the orders on the phone. Call us on +91 7339466688. We are available from 9:30 am to 6:30 pm (Mon - Sat).
Or Mail us the product details on support@hyofarmsindia.com. Kindly include the Product name and quantity, Your Name, Email Address, Contact Number, Complete address along with Pincode and the preferred Payment Method.
Guest User-If you don’t want to register with us, still you can place your order. You can directly add the products in your cart and at checkout you can select Continue as Guest. In this case your address and order details would not be saved with us, but you can place your order by using your Full Name, Email id, Contact number and complete address details.
How do I make a Bank Transfer?
Bank Transferis one of the Payment Options available.
Below are the details of the Bank where you can make a Transfer.
Once you do the same, you need to call and confirm. You can either make a Cash Deposit or a NEFT Transfer.
Account Name: HYOFarms India.
Bank Name: SBI Bank
Account No: 039538502911
Account Type: Current
IFSC Code : SBIN0012928
I do not remember both my login ID and password. How do I get it?
Please share your order number or your registered contact number at support@hyofarmsindia.com and request for your login ID & password. Your login credentials will be provided shortly.
I forgot my password. Please help.
Click onMy Accountat the top right corner of the website to access the login window.
Click on Forgot your password link on the bottom right of the login window.
Enter your registered e-mail ID.
Instructions to reset the password will be sent to your registered email.
What are the Payment Modes Available?
We accept Online Payments by Debit Card, Credit Card, Net banking thruRazorpayand Bank Transfer.
If you choose Bank Transfer as the Payment Options, Please call us on +91 7339466688 and confirm the same or send us an email on admin@hyofarmsindia.com with the payment details.
What are the modes of refund available?
If you have made an Online Payment the refund is made to your Credit Card, Debit Card or Net banking account. For other forms of Payment like Cash on Delivery or Bank Transfer we make the refund to your Bank Account.
Your details which we require for refund process are Account Holder’s Name, Bank Name, Branch Name, Account Number, IFSC Code.
Refund of your amount would take 7-10 business days from the date of refund initiation and as per the transaction type.
What is the cancellation and refund policy?
Request for cancellation of confirmed express order should be made within 12 hours of placing the Orders. All the orders dispatched are in accordance with the customer requirements. Hence it becomes challenging for us to cancel them. In case some of the products ordered are not in stock, we make a full refund for those Products, and the same is credited to your account within 7-10 business Days.
For the refunds made, customers are provided with a Unique reference Id which they can refer to, if they have some issues with the rebate.
What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email along with the link to track your order.
Delivery times may vary depending on the delivery location as well as the type of product you order. Normally, once you've placed your order, it usually takes 24 to 36 hours to process and mark it ready-for-delivery.
How do I contact customer service?
Our customer service team is available throughout the week, all seven days from 10 am to 6 pm. You can reach us at email or Phone.
Can I use multiple coupons on the same transaction?
Only one coupon can be used on a single transaction or a cart. You can however add multiple items to one cart to use one coupon and avail discounts.
Do you have physical stores?
Yes we have physical stores under our brand name in Chennai ONLY.
We guarantee any of our products made by us and sold through our online store to be free of defect.
How do I make a return?
We provide only Exchange of items as per our exchange Policy. Before placing the order we suggest that you read our shipping and returns/exchange policy.
Can I exchange an item?
We do accept exchanges and they follow the same conditions as returns.
- The item must have been sold on our online store - The item shouldn't have been used in any way - The item should have in its original packaging with all the tags etc. - The return or exchange request is made within 30 days of delivery
To request an exchange, please submit your request via "contact us" form. A member of our support staff shall respond as soon as possible.
Do you accept returns?
Yes, we do accept returns subject to fulfilment of the following conditions:
- The item must have been sold on our online store - The item shouldn't have been used in any way - The item should have its original packaging with all the tags etc. - The return or exchange request is made within 7 days of delivery.
To request for a return, please reach out to support by submitting your request via "contact us" form. A member of our support staff shall respond as soon as possible.
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